CARBON NEUTRAL
Cellnet is proud to be associated with the Carbon Neutral Program, a reputable ‘not for profit’ organization helping to reduce carbon emissions and negative effects on our environment through education and native revegetation.
All Cellnet branded product packaging uses only environmentally friendly recyclable materials. A portion of sales from every Cellnet accessory product sold is donated to the Carbon Neutral Program. This money goes towards planting trees to help protect the future of our planet. For more information, visit www.carbonneutral.com.au.
QUALITY ENDORSED COMPANY
At Cellnet, we are focused on quality in all that we do. We recognise that in order to provide a consistent quality of service, we need a structured environment to support it, and so we’ve developed a detailed quality system that is subject to a regular external audit.
Our procedures and our continuous improvement strategies are based on the Australian Business Excellence framework and we have obtained certification to the international standard ISO 9001:2000 which is an international standard related to business quality management systems. In gaining this certification, we are committed to implementing and maintaining a quality management system to ensure:
- Our Purpose, Vision and Core Value Proposition are at the forefront of our decision-making
- The satisfaction of customers and key stakeholders is monitored and met
- Our processes are tested against our procedures and ISO standards
- Opportunities to improve our business processes are identified and acted upon
- Risk management is undertaken in all areas of the organisation
- Policies and procedures are documented, sourced, maintained and reflect current practice
A key to maintaining this certification is the involvement of all staff and sustaining a culture of continual improvement throughout Cellnet. Measurable quality objectives have been set by management and are regularly reviewed. Our commitment to quality will ensure the continued success of our business and the satisfaction of customers, the Board and staff.
Our quality objectives are to:
- Provide exceptional customer service to all stakeholders, both internal and external
- Operate effectively, efficiently and reliably
- Do our business in professional and ethically responsible manner
We aim to continually improve the level of service we provide to our stakeholders and customers. Any feedback about our quality management system and customer service is welcomed.
